Frequently Asked Questions

Click on the "Your Photo" or "Add Your Photo". Select the photo file from your computer and upload it. Please note that you can only upload the following file formats: gif, jpg, jpeg, png, or vector file format like eps, ai, cdr, etc. We only accept high-quality images, minimum of 400x400 pixels. Please contact us via email if you want to put multiple logos or any other position.

Yes, you can upload your own photo on the product page. We can also suggest photos or emblems for you. Be aware of uploading copyrighted work without authority constitutes an infringement.

Yes, you can suggest a special font for us to use on your product. The style of all lettering and numbers can be customized to your choosing.

If you need a mockup, please contact our customer service to get it. To make the whole process efficient and accurate, please tell us the clothing' exact style, color, and other details.

If you have already placed an order, tell us your order number and we will also make a mockup for you. 

Please get in touch with us at support@embrolygift.com.

Yes absolutely. Simply email our sales team at support@embrolygift.com, and in the notes section, mention which logos should be assigned to which apparel and where the placement of the logos should be.

If you choose not fill in any customized content , the order will be changed to the “Blank” version automatically. And you will get plain products of the corresponding color and design WITHOUT ANY CUSTOMIZED INFORMATION. 

If you have any customization requirements for your order, please be sure to leave us a message in the Order Note. Such as font, color, mockup, logo, etc.

We only accept high-quality images, a minimum of 400px by 400px. But to make your logo as clear as possible, we recommend that you preferably provide high-resolution images, you need to upload a file no less than 800px by 800px. Some products require uploading a 1000px by 1000px logo. For specific logo pixel requirements, please refer to our tips.

Please note that you can only upload the following file formats: GIF, JPG, JEPG, PNG, or vector file formats like EPS, AI, CDR, etc.

Note: If the pixels of the logo you upload are lower than our requirements, our designers need to spend days helping to design and adjust the clarity to achieve the best production effect. Mockup-making time is not included in the standard time frame of your order.

The mock-up allows you to see a preview of your custom apparel as you customize it. Please note that this preview is not an exact representation and is meant only to give you a general idea of the result.

We have standard locations for decoration (e.g., left/right chest areas, back, under the back collar) that may vary slightly from what you see in your product preview.

Our production team will always work to make sure your design looks its best on the custom apparel products you order. Slight deviations between the preview we sent to you and your final product should not be considered errors.

If you want to change color, add logos, or change fonts on this design. Please chat with us online. You can also email support@embrolygift.com.

We take customer privacy seriously and strictly safeguard the designs you entrust to us. Your designs are used solely with your authorization. If you require copyright protection for your designs, please reach out to support@embrolygift.com for assistance.

Absolutely. If you have a special request or any questions, you may always email us at support@embrolygift.com. We will be more than happy to help.

We certainly do! We have a bulk ordering program. Let us know your needs and we'll let you know how we can help.

Find on the home page the category of the item you want to buy (in the category list on the top of the page below the site title), move your mouse to the category name, you will see a list of sub-categories. Choose the one your item belongs to, and will transfer to the product page. You can choose the item you want to buy here.

Firstly, after clicking the product, you are looking for, select gender, size, and fill in your customized information, then click Add to Cart. Review the items in your shopping cart. Enter coupons or discount codes if you have any.

Secondly, when you are ready, click “Checkout” and you will be transferred to the payment page. Choose your check out method as guest or registered customer (registered customers can log in from the right page). After that, you should fill out your email and shipping address. Review your order information. You may edit your address and payment information. Select "continue to shipping" to the next page.

Thirdly, choose the ways you want to pay (PayPal). And fill out the billing address, then “pay now”. Do not forget to keep the order information in a secure place in case you may need to check your order status.

Please contact us and tell us what's your idea. We would be happy to send you a free mock-up of your design and a modest price quote based on exactly what you want.

All our custom products have been tested and developed to ensure they are of the best quality possible. We have spent hundreds of hours working on each product to ensure it is not only top quality, but comfortable and will stand the test of time.

We have no minimum order quantities across all our products. You may purchase as many items as you would like.

Your email address may have been entered incorrectly or blocked by spam filters. Please change your spam filters or check your junk mailbox. Please use your primary email to ensure you receive timely updates.

Yes, you can. Please not fill in any customized content.

The easiest way to retrieve your tracking number is to log into your account or fill out the Track Order Form here.

We also offer the following resources for knowing the status of your order:

Order History: If you have created an account, you can check your order status by logging into your account and doing order tracking.

Order and Shipping Confirmation Emails: After placing an order you will receive an order confirmation by email, and once that order has shipped, you will receive a shipping confirmation email.

Customer Service: If you have questions regarding an order, you can reach our Customer Service team at support@embrolygift.com. Please note that t here may be delays in response times as we review your questions and evaluate current situations. We appreciate your patience during this time.

Once you finish payment, the order cannot be modified. Please make sure all your information is correct before submitting your order.

If you are reporting a lost package, please ensure the following steps are taken before contacting customer service.

All Customers - Check the immediate area around your mailbox or front desk. Check with your neighbors or anyone that may have signed for or picked up the package. Please also track your package online to see if there are any special instructions or updates listed.
International customers - Check with your local post office or customs office, as they may be holding the order for payment of customs fees.

If you are still unable to locate your package, you have 7 business days from the date of scheduled shipment to contact us and we will start the claim process for you. Please get in touch with us as soon as possible, e-mail us at support@embrolygift.com. 

If items are missing from your package, you have 7 business days from the package delivery date to contact us. Please get in touch with us as soon as possible, e-mail us at support@embrolygift.com.

Personalized Orders are locked for processing right after the order is completed so it is impossible to make adjustments. Please double check all details before completing the order.  We are not responsible for typos, non-matching colors, or overlooked errors.

Email: support@embrolygift.com

We do our best to ensure that our photos are as true to color as possible. However, due to inconsistencies in various monitors, lighting sources, digital photography, and dye lot variations, we cannot guarantee that the color you see on your screen accurately portrays the true color of the product. Screen images are intended as a guide only and should not be regarded as absolutely correct. it is highly recommended that you order a sample first to avoid any confusion and color mistakes.

By checking the box on the checkout screen, you are agreeing that you have read, understand, and agree to these terms. There are no returns due to color variances. May vary by product see product specifications or contact us for detailed information.

Due to the instability of the network speed, there might be occasional instances where a small number of customized order prices may be lost. In such cases, we will proactively reach out to you to either place a new order using a more stable network or compensate for the missing price. We are constantly striving to improve our website to minimize or prevent such issues. We apologize for any inconvenience caused and appreciate your understanding if you encounter any such unfortunate situation.

Due to the instability of the plug-in or internet issues, if you cannot fill in customized information when placing an order, such as names, and numbers, or upload your photo, please contact us by email at support@embrolygift.com. Our team will get back to you as soon as possible!

We have been in the online customization business for multiple years. We have been the leading provider in custom apparel with many satisfied customers. Also, we promote paying by PayPal. so that if there is any issue with your order, you may simply dispute the order with your account to assure your payment will be secured. However, we can ensure you that we will assist you with your order if any error occurs on our end.

We do not have any hidden fees. Our company is transparent about exactly what we charge to our customers. Your charges will be displayed to you multiple times throughout the checkout process before you confirm your order. You will not be charged anything besides what your order total states.

During peak times, you may experience busy lines and a wait. Please feel free to leave a message, and one of our staff members will return your call as soon as possible.

Currently, for safety and convenience, we prefer to accept credit card & Paypal as our main payment method. 

We only receive the product price. The extra money may be charged by the bank as the bank fee. Hope you can understand.

Note: Since there is exchange conversion, cross-border fees (Charged by issuing bank), etc., there is a difference between the actual charge and transaction amount, and the proportion will be depending on the bank.

Please email our sales team at support@embrolygift.com and they will help you.

When checkout, please be sure to fill in your shipping address accurately. If the package cannot be delivered due to a wrong shipping address, $25 will be needed for a re-delivery.

Our system uses a Fraud Filter to help protect both our customers and our business from fraudulent activity. If your order has been flagged, it means that something about the order matched a rule we have set in our Fraud Filter.

Please don't worry, this doesn't necessarily mean that there's fraudulent activity. Sometimes, legitimate orders can also be flagged due to various reasons such as an unusual order pattern, a high-value order, or an order from a location that's different from your usual one.

When an order is flagged, our team will reach out to you to verify the order. We may ask you to provide additional information or documents that can help confirm your identity and the legitimacy of the order. This could include proof of identity, proof of address, or proof of card ownership.

We understand that this might be an inconvenience, but please understand that this process is in place to ensure the security of all transactions and to protect our customers from potential fraud. We appreciate your cooperation and understanding.

Embrolygift values its customers and respects their  privacy . We only collect customer information to improve your shopping experience and to communicate with you about our products, services, and promotions. We do not sell or rent your personal information to third parties. All promotional e-mails that we send have an easy unsubscribe feature that allows you to be permanently removed from future mailings.

Protecting the safety of your credit card information is extremely important to us. We use secure technology to protect the security of your credit card information as it is transmitted to us. As well our site is tested daily by an industry leader for possible threats of identity theft, viruses, spyware, and other online threats.

As an added security feature, we do not store your credit card data on our servers once the transaction is completed, so your card is not at risk of being stolen by a hacker accessing our servers.

Your order is not eligible to be canceled and modified once it's locked for processing after you placed it.

Please be informed that: Personalized Orders are locked for processing right after the order is completed so it is impossible to make adjustments. Please double check all details before completing the order. 

Custom orders cannot be returned or exchanged because they have been personalized.If it is indeed our mistake, we will absolutely fix the problem immediately for you and re-send you a new product. Unfortunately, we do not accept refunds in this situation.

Please refer to our Shipping& Returns Policy or contact our customer service at support@embrolygift.com.

We will take full responsibility within 30 days from order arrival, if the product(s)

• Have been crashed, damaged or faultydue to the fault of our factory or the carrier;
• Significantly different fromwhat you ordered, eg. your customized information is printed incorrectly

Replacement Process:

Please contact Customer Services by email at support@embrolygift.com including the following information:

• Order numberand your Email
• Video/ photo of the defective product
• If your claim is in regards to a printing error, please include photographs of the error.
• If your claim is in regards to the sizing issue, please include a measuring tape, stick, or ruler in the photographs of affected garments.

We will re-send you a new product in the above situation if it’s confirmed by our customer service. We believe that REPLACEMENT may help resolve your issue at best. Thus, we do not have policies for refund.

Estimated delivery date includes the following: Processing Time + Delivery Time.

Standard shipping: 2-5 business days processing+6-9 business days delivery, $8.99, Free $49.99+
Expedited Shipping: 2-5 business days processing+5-8 business days delivery, $14.99
DHL Shipping: 2-5 business days processing+3-5 business days delivery, $35

Read more shipping policy: Shipping & Delivery.

After receipt of your order and our review, the order goes into production. Typically, it takes about 2-5 business days to prepare your order.

Estimated delivery date includes the following: Processing Time + Delivery Time.

Standard shipping: 2-5 business days processing+6-9 business days delivery, $8.99, Free $49.99+
Expedited Shipping: 2-5 business days processing+5-8 business days delivery, $14.99
DHL Shipping: 2-5 business days processing+3-5 business days delivery, $35

You will receive a shipping confirmation email once your order is ready to ship.

No, we currently only support shipping to the United States.

A shipping address cannot be modified once the order has been placed.

Our customers do not pay import fees, duties or VAT (Value Added Tax) for shipping to the United States.

Custom products come created entirely by us from the moment you place your order

This means that we do not already have everything ready, we have to prepare all the elements that make up the product, carry out the quality control, packaging, and finally shipping. As you may have noticed, the to-do list for each personalized product is very long, which is why a longer waiting period is required than for a ready-made product.

So you will have to wait a little bit but it is worth it because the result will be unique, inimitable, and of quality!

1. Log in to your Embrolygift account, you can check the order status, and click on the tracking number to see more information.
2. Provide your order number or email. We will check the order status for you.
3. Check the order status by the shipping confirmation email we’ve sent.

Your order may ship in multiple parts, or some of it could ship with another part of it coming later (sometimes called a partial ship). The number of shipments depends on the complexity of the order, the volume of orders, and the location at which it's being customized. We will always do our best to ship orders in as few boxes as possible and get them to you as quickly as we can!

1. Accept the Package

When you can see right away that the package has been damaged in transit, please don’t refuse the package. Please accept the package, and properly document the damage for your claim.

2. Document the Damage

Upon accepting damaged merchandise, you should immediately take detailed notes and snap photos of both the compromised packaging and the broken products; this may help to determine whether the package was improperly packed, or improperly handled and damaged in transit.

By documenting your damaged goods, you can present proof to us that the item was damaged. We can use these photos as evidence when we decide to file a claim against the carrier.

For any damaged or defective items, please feel free to contact us.

During the Holiday Season, especially following the high demand from Black Friday and Cyber Monday, we anticipate some delays in shipping and delivery. This is due to the increased volume of orders and the general surge in activity around this time. We appreciate your patience and understanding as we work to get your orders to you as quickly as possible.

Please refer to the size chart on the product detail page to find the right size for you!

If you have doubts about the clothing size, you can email us for professional help at support@embrolygift.com. 

All our products provide oversize customization services, please contact us if necessary. the production time of this service will be extended by 3-5 days.

Email: support@embrolygift.com